RETURNS AND REFUND POLICY

If you have an issue with your order, please contact us support@ennida.com within 30 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.

How do return your item(s)?

Step 1: How to return?

– Returns must be shipped back to us within 30 days (???) from the date your package is delivered.

– To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item(s).

Step 2: Our check processing.

– Once we received your return item(s), we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund as quickly as possible. The check processing will takes a time to compare and to discuss with our partner.

Then your refund will be processed. It takes up 3-5 business days to process once we have issued them.

– If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

– Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet

1. Returns Or Replacement

We do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • You will be responsible for paying for your own shipping costs for returning your item(s).
  • We will issue a refund or send a replacement immediately when we check your items have full conditions of refund policies. You don’t need to return your items. The time of receiving your replacement item is the same as the time of shipping new products. 

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Return Address: 10714 Cordage Walk, Columbia, MD 21044, United States

2. Refunds

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. With our policy, within 30 days of you receiving the item, you can request a refund or a replacement in the following cases:

  • Printed products are not clear, blurred.
  • Significantly different from the description or the preview shown to you;
  • The printing position is not centered as described on the website.
  • Wrong product delivered in the order, or part of the order is wrong.
  • Damaged by transportation: torn, stretched.
  • The product has the wrong size or color as described.
  • Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:

  • Photo(s) of quality issues and any damaged parts of the actual product received;
  • Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
  • Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
  • Photo(s) of the original shipping label of the product received.
  • You can send these pieces of evidence through email support: support@ennida.com. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.

Note:

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacement due to customer’s mistakes such as:
    • Incorrect selection of sizes, designs, colors, etc.
    • Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
      So please review your order carefully before you check out to ensure your order is correct.

To file a claim, please send us an email to support@ennida.comand include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product
    • If your claim is in regards to a printing error, please include photographs of the error.
    • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
    • If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem
  • Full delivery address
  • Contact telephone number

Refunds (If Applicable) Method Of Refund: We’ve processed your refund and you should expect to see the credit appear on your billing statement – depending on your bank.

Our Support Team is here to help you! If you have any questions or compliments, you may find an answer in our FAQs or alternatively use the form below!

  • US Office: 10714 Cordage Walk, Columbia, MD 21044, United States .
  • Email: support@ennida.com.
  • Opening Hours:Monday – Friday 8am to 20pm EST